The RMA recently passed along this very interesting article about credit decision-making and the behavioral biases exhibited by humans.
This is a topic that I have been researching myself. In the future, I plan to consult with banks about improving credit decision-making processes in light of the biases and errors that are often unavoidable due to human nature. It's a very interesting intersection between finance, credit, and psychology. If you are interested in helping out, providing ideas, or learning about how your bank can benefit from the research in this field, then please contact me.
Here's the entire link to the RMA article: